These terms and conditions apply to a Renter who order’s online, in person, by email or over the telephone.
The normal rental period for crockery and accessories is 1- 4 days up to a maximum period that may not normally exceed 30 days. Any extension to the rental period must be agreed and specified in the new rental agreement, extra charges may apply. Unauthorised extensions to the rental period will be charged at the current rates plus a daily £50 penalty. The minimum charge for any rental is £50.00.
Orders can be amended up to one month prior to the hire date for weddings; for smaller orders amendments can be made up to 72 hours prior to the hire date. We will try to accommodate any changes whenever possible, however this cannot be guaranteed.
From delivery to collection, the care of the hired items is the responsibility of the hirer.
At all times the hired items remain the properties of Blue Dove Wedding Company.
As our china/crockery is genuine vintage, it should be noted that the odd item may show signs of minor wear such as faded gilding or slight crazing.
Extra care should be taken when handling our vintage china/crockery as some items are more delicate than their modern counterparts.
Please note that none of the items should be placed in a microwave, oven or dishwasher.
The hired vintage china/crockery is usually supplied mismatched (except tea/coffee cups & saucers which are supplied matching) – in terms of colour, shape, size, era and manufacturer, except where full matching tea sets or trios are requested.
Our vintage table linen is in the main of good stain free quality, however, the odd light stain may be present commensurate with age.
Items are delivered and collected by ourselves from and to the client’s chosen venue.
Blue Dove Wedding Company charge £20 to deliver and collect within 15 miles of East London. The Renter is welcome to collect and return goods to Blue Dove Wedding Company by appointment. Deliveries / collections outside this are charged at charged at 0.45p per mile.
A Renter who wishes to have goods delivered / collected within London Congestion Charge zone are charged at the prevailing rate. If parking charges are incurred by our delivery / collection vehicle these will be retrospectively deducted from the deposit.
All items must be securely repackaged in the original crates/boxes ready for collection/return to avoid damage in transit. Please ensure that all items are placed in the boxes sensibly, i.e. large heavy items should not be placed on top of smaller delicate items. Please retain all packaging supplied on delivery for reuse when repackaging ready for collection/return. A printed check-list of the hired items will be provided.
When the goods are delivered to the Renter, the Renter shall inspect the goods and sign Blue Dove Wedding Company Rental Agreement and delivery note. In the event of any missing or damage, the Renter shall note this on the delivery note at the time of delivery or collection. If the Renter fails to do this, the goods will be deemed to have been delivered / collected in a clean and undamaged condition. If no one is available to check the items, again the items will be deemed to have been delivered / collected in a clean and undamaged condition.
When Blue Dove Wedding Company collects the rented goods, it should be properly packed as found. If Classic Crockery feels the crockery is not safe for transit and has to re-pack the crockery, this will incur additional charges of £15 per half hour. Please make sure you place packing materials between all plates or use the packaging supplied.
Please ensure that the hired items are carefully hand washed before wrapping in the original packaging and placing in the crates supplied on delivery ready for collection/return.
*Please note that under no circumstances should any of our vintage china, glassware or cutlery be put through a dishwasher. We can provide a washing service at a cost of 15% of the total hire charge, otherwise the hirer will be responsible for the hand washing of all items. We usually find that if you ask your caterer about this they will wash the items for you as part of their service.
Orders may be placed online via our website, by email at email@example.com or by telephone on 078 404 652 35.
A deposit of 20% of the overall cost will be payable in order to secure the date required. This can be made online via Paypal or by cheque.
Orders will be considered confirmed once the deposit is received.
Final payment is required at least 14 days before the delivery/hire date. This can be made online via Paypal or by cheque.
If full payment is not received before the hire date, the hire will not proceed and any deposit paid will be forfeited.
If orders are cancelled more than 4 weeks in advance of the hire date, the deposit will be returned.
If orders are cancelled less than 4 weeks in advance of the hire date, the deposit will be forfeited.
A deposit is required with payment of the final balance to cover any breakages, damages or loss of the hired items, which will be refunded once the hired items have been checked post collection and no breakages, damages or loss is found. Where the total hire is less than £300 the breakages/damages/loss deposit will be £50; where the total hire exceeds £300 the breakages/damages/loss deposit will be £100.
Should any breakages, damages or loss be found we will deduct the appropriate replacement amount from the deposit and refund the balance with a detailed report.
Should any breakages, damages or loss exceed the deposit paid we will send out an invoice within 7 working days from the date the hired items are checked, which is then payable within 10 working days of receipt of the invoice.
Where our vintage china/crockery and/or accessories have been used in collaboration with other vintage china/crockery and/or accessories, please ensure all the items belonging to Blue Dove Wedding Company are returned to us.
During our post collection check and where items are found not belonging to us in replacement of ours we will deduct the appropriate charges from the damages deposit, or will invoice for these items.
Should any table linen be returned unreasonably soiled and cannot be cleaned we will deduct the appropriate replacement cost from the damages deposit.
If a lost item is returned to Blue Dove Wedding Company in its original condition within 21 days, a refund of any fee paid will be made.
A guide to replacement costs is detailed below:
– Tea/coffee cup and saucer (breakage/damage/loss to either item will incur fee) – £4
– Side plate – £2
– Tea plate – £3.50
– Dinner plate – £7
– Sandwich/cake serving plate – £10
– Tea/coffee pot – £25
– Sugar bowl – £4
– Milk/cream jug – £4
– Glass sundae dish – £2.50
– Large embroidered tablecloth – £30
– Small embroidered tablecloth – £15
– Embroidered napkin – £3
– Large white damask tablecloth – £20
– Small white damask tablecloth – £15
– White napkin – £3
– Silver sugar tongs – £25
– Silver tea/coffee spoon – £5
– Silver cake fork – £5
– Silver cake server – £25
Items not listed above will be invoiced at the cost price for replacement. If unique, valuable or rare items are lost, broken or damaged Blue Dove Wedding Company reserve the right to charge the appropriate replacement cost for such items.
Blue Dove Wedding Company accepts no responsibility for any damage or injury caused by the use of any of the hired items. Items are hired at the customer’s own risk and we strongly advise that the hirer takes out separate event insurance.